CONTACT & NEXT STEPS

Talk Through Your Water Damage Situation

Call to discuss what happened, which areas are affected and what restoration options may be available.

✓ Clear next steps✓ Local service-area focus✓ Transparent information

CALL TO DISCUSS

Tell us what happened.

Be ready to share the water source, how long the area has been wet, whether water remains and which rooms are affected.

Safety first

Do not enter standing water near electrical hazards. Avoid contact with sewage or contaminated floodwater.

These details help the person answering understand the situation and explain possible next steps.

01 · Water sourcePipe leak, appliance, stormwater or sewage backup

02 · Affected areaRooms, flooring, walls or contents affected

03 · TimingWhen it started and whether water is still present

04 · Your locationRichmond or nearby service-area community